Refund Policy

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Overview

At Mynu Wood Shop SRL, we want you to be completely satisfied with your purchase. We have created this refund policy to demonstrate our commitment to your satisfaction.

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Digital Products

For digital products and services, due to their nature, all sales are final and non-refundable unless otherwise required by law.

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Physical Products

For physical products, you may request a refund within 14 days of receipt if the item is in its original condition. Shipping costs are non-refundable.

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How to Request a Refund

1. Contact our customer service team via email or the contact form on our website
2. Provide your order number and details about your purchase
3. Explain why you're requesting a refund
4. If applicable, provide photos of damaged or defective items

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Processing Time

Refunds will be processed within 5-10 business days after we receive your returned item or approve your refund request for digital products.